1 reviews | Active since May 2018
FUNDS GONE MISSING
i recently had a bad experience with Western Union. money was sent from UAE. fund were not received, the teller said the fund were returned back to sender, and the sender was not aware which prompted me to track the transfer only to find that the funds were received by someone else who is not me the receiver. the question is where have the funds gone to? is this an inside job or what. terribly disappointed with this **** service.
Good day
Thank you for bringing this to our attention. A Western Union Executive Resolutions Specialist will be in contact with you for more information,
Kind regards
Western Union
Best regards,
Good day
Thank you for bringing this to our attention. A Western Union Executive Resolutions Specialist will be in contact with you for more information,
Kind regards
Western Union
Best regards,
Western Union Reference Number: ***0
Dear Terri Mudzviti,
Western Union is writing in response to the complaint received from you through the HelloPeter portal. In your complaint, you indicate that a Money Transfer an individual sent was not delivered to their intended receiver. You are requesting Western Union to locate and deliver the funds to the senders intended receiver.
Western Union is researching this matter. Please note that we have attempted to contact you via the email you provided in your complaint. In our communications we request additional information about the specified transaction.
To date we have not received the needed information. Once we receive the requested information we will be able to further review your concerns.
Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***0. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Best regards,
Western Union Reference Number: ***0
Dear Terri Mudzviti,
Western Union is writing in response to the complaint received from you through the HelloPeter portal. In your complaint, you indicate that a Money Transfer an individual sent was not delivered to their intended receiver. You are requesting Western Union to locate and deliver the funds to the senders intended receiver.
Western Union is researching this matter. Please note that we have attempted to contact you via the email you provided in your complaint. In our communications we request additional information about the specified transaction.
To date we have not received the needed information. Once we receive the requested information we will be able to further review your concerns.
Western Union considers this case “In progress”. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***0. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Best regards,
Western Union Reference Number: ***0
Dear Terri Mudzviti,
Western Union is writing in response to the complaint received from you through the HelloPeter Portal. In your complaint, you indicate that a Money Transfer sent to you from the United Arab Emirates was refunded to the sender. You also state that the sender did not collect the funds and Western Union allowed another person to collect them. You are requesting Western Union to locate the funds.
Western Union has been unable to investigate this matter as additional information is needed regarding the specified transaction.
On May 16, 2018 we sent you an email requesting the Money Transfer Control Number (MTCN), Date and Time of the transaction as well as the name of the Sender in order to contact them; however, we did not get a response.
On May 21, 2018 we sent you another email requesting the aforementioned details; however, we did not get a response.
On May 24, 2018 we sent another email to you informing that additional information is needed in order to further research but have not receive a response.
To date we have not received a response from you regarding the specified transaction.
Western Union considers this case closed; however, should we receive the requested documents we will reopen the case to further research. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***0.You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Best regards,
Western Union Reference Number: ***0
Dear Terri Mudzviti,
Western Union is writing in response to the complaint received from you through the HelloPeter Portal. In your complaint, you indicate that a Money Transfer sent to you from the United Arab Emirates was refunded to the sender. You also state that the sender did not collect the funds and Western Union allowed another person to collect them. You are requesting Western Union to locate the funds.
Western Union has been unable to investigate this matter as additional information is needed regarding the specified transaction.
On May 16, 2018 we sent you an email requesting the Money Transfer Control Number (MTCN), Date and Time of the transaction as well as the name of the Sender in order to contact them; however, we did not get a response.
On May 21, 2018 we sent you another email requesting the aforementioned details; however, we did not get a response.
On May 24, 2018 we sent another email to you informing that additional information is needed in order to further research but have not receive a response.
To date we have not received a response from you regarding the specified transaction.
Western Union considers this case closed; however, should we receive the requested documents we will reopen the case to further research. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***0.You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Best regards,