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1 reviews | Active since Apr 2017

11 Dec 2018, 13:29

Extremely slow ******* refund process

Was ****med via Western Union but there was no way to trace the ******* and a refund was only supposed to be given in years to come. Unfortunately there were terrible repercussions due to this ******* and more than a six hundred and fifty dollars was lost in the process even though the ******* only received three hundred and sixty five.

I received a reply saying that it may take a few years to refund any money. To calculate six hundred and fifty's worth so many years ago to current value would be close to a thousand dollars.

What a disappointment from a huge company like this.

0
Replies (3)
Western Union
Western Union's reply11 Dec 2018, 14:37
Official
Good Day

Thank you for bringing this to our attention. A Customer Service Executive will be in touch with you for more details.

Regards
Western Union

Best regards,

's update12 Jan 2019, 09:17
Reviewer Update
Good day, nobody has contacted me with this regard and I am waiting four years now. I haven't received any emails, phone calls or text messages thus far, today is the 12/01/2019.
Western Union
Western Union's reply27 Mar 2019, 16:51
Official
 Dear Dehren Naicker  Western Union has been unable to investigate this matter. Please be aware that we have made several attempts to contact you via email at the contact information you provided in your complaint. In our communications, we requested that you provide Western Union with additional information on the transaction to which you were victim of *****. We have not received the requested information from you to date.  Upon receipt of the requested documentation, we will re-open your case and provide resolution to your inquiry.  I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced.  Sincerely,  Executive Resolutions Specialist 

Best regards,