1 reviews | Active since May 2018
Dishonest and lazy staff
The staff at Weston Union Fourways wasted my time on purpose today, just so that they can close the shop and go home early. I was there at least 10 minutes before closing time (4:50pm), filled in my forms and sent them my information. My girlfriend went out to fetch my ID from the car (which they requested saying my drivers license in not valid identification), when they locked the door and did not allow her back in. At this stage the time was around 4:55pm (5 min before closing time). Forms were already filled in and information provided, when they said they cannot open the door because the "safe is locked", and that they cannot help me because I don't have my ID (this with my girlfriend right outside the door with it in her hand). They then let me wait for them to finish with whatever they were busy with and opened the door 10 minutes after closing time (5:10pm), saying that they can't help me because they closed the system and that it was my fault because I came in after closing time.
Dear Dieter Stemmet,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our
customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you indicate that: you experienced dissatisfactory service at a Western Union agent location at Fourways. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union.
Please be aware that Western Union has multiple Western Union agents in the location you provided. Western Union has made several attempts to contact you to obtain additional information details for us to conduct an investigation, but we have not received a response to date.
In order for Western Union to conduct an investigation, we require that you provide us with the below details concerning the Western Union agent location:
*Date and Time, you visited the location
* Name of Location
* Agent Name
* Address and Telephone number of the agent location
* MTCN (Money Transfer Control Number) if available
You may submit this information to our Executive Specialist at the email address provided below. Upon receipt of the requested information, we will proceed with an investigation
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Dear Dieter Stemmet,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our
customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you indicate that: you experienced dissatisfactory service at a Western Union agent location at Fourways. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union.
Please be aware that Western Union has multiple Western Union agents in the location you provided. Western Union has made several attempts to contact you to obtain additional information details for us to conduct an investigation, but we have not received a response to date.
In order for Western Union to conduct an investigation, we require that you provide us with the below details concerning the Western Union agent location:
*Date and Time, you visited the location
* Name of Location
* Agent Name
* Address and Telephone number of the agent location
* MTCN (Money Transfer Control Number) if available
You may submit this information to our Executive Specialist at the email address provided below. Upon receipt of the requested information, we will proceed with an investigation
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist