CK
Charl K
1 reviews | Active since Apr 2018
05 Apr 2019, 12:59
**************, False ***** report. After Everything done honest.
urgently needed payment today. first time using Western Union or Interchange at the mall. The Customer Service is **********. Told me the Transaction ID was wrong. Then cancelled transaction when I got home to confirm as I did not have a phone with me. They did not give me a chance to return. Was expecting important money today, they made it now impossible before the weekend, so zero money paid due to ************** and a lie told to me. Even the person sending money tried to sort this out, but they just reversed transaction with arrogance and no we have no chance to redo this amount. Appalling serivce from Interchange at Festival Mall Kempton PArk
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Replies (2)
Western Union's replyOfficial
05 Apr 2019, 13:21Good day
Thank you for bringing this to our attention. A Customer Service Executive will be in contact with you shortly for more detailed information.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Customer Service Executive will be in contact with you shortly for more detailed information.
Kind Regards
Western Union
Western Union's reply05 Apr 2019, 13:21
Official
Good day
Thank you for bringing this to our attention. A Customer Service Executive will be in contact with you shortly for more detailed information.
Kind Regards
Western Union
Thank you for bringing this to our attention. A Customer Service Executive will be in contact with you shortly for more detailed information.
Kind Regards
Western Union
Western Union's replyOfficial
18 Apr 2019, 18:30 Western Union Reference Number ***4
Dear Herman Kotse,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our
customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state that you experienced difficulties with your Western Union transaction. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Western Union has exhausted our resources, but with the limited information you have provided, we are unable to locate a Western Union transaction.
Please be aware that Western Union has made several attempts to contact you, but we have not received a response to date.
In order for Western Union to conduct an investigation, we require that you provide us with your 10-digit Money Transfer Control Number (MTCN). You may submit the required information directly to our Executive Resolutions Specialist at the email address listed below for immediate handling. Upon receipt of the required information, we will reopen your case and proceed with an investigation.
Western Union will proceed with an investigation. You may submit the required information directly to our Executive Resolutions Specialist by email at ***.
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Dear Herman Kotse,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our
customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state that you experienced difficulties with your Western Union transaction. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Western Union has exhausted our resources, but with the limited information you have provided, we are unable to locate a Western Union transaction.
Please be aware that Western Union has made several attempts to contact you, but we have not received a response to date.
In order for Western Union to conduct an investigation, we require that you provide us with your 10-digit Money Transfer Control Number (MTCN). You may submit the required information directly to our Executive Resolutions Specialist at the email address listed below for immediate handling. Upon receipt of the required information, we will reopen your case and proceed with an investigation.
Western Union will proceed with an investigation. You may submit the required information directly to our Executive Resolutions Specialist by email at ***.
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Western Union's reply18 Apr 2019, 18:30
Official
Western Union Reference Number ***4
Dear Herman Kotse,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our
customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state that you experienced difficulties with your Western Union transaction. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Western Union has exhausted our resources, but with the limited information you have provided, we are unable to locate a Western Union transaction.
Please be aware that Western Union has made several attempts to contact you, but we have not received a response to date.
In order for Western Union to conduct an investigation, we require that you provide us with your 10-digit Money Transfer Control Number (MTCN). You may submit the required information directly to our Executive Resolutions Specialist at the email address listed below for immediate handling. Upon receipt of the required information, we will reopen your case and proceed with an investigation.
Western Union will proceed with an investigation. You may submit the required information directly to our Executive Resolutions Specialist by email at ***.
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist
Dear Herman Kotse,
Western Union is responding to your complaint to the HelloPeter.com portal concerning your transaction. Western Union understands and appreciates you bringing your concerns to our attention.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our
customer’s every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
In your complaint you state that you experienced difficulties with your Western Union transaction. Western Union understand the urgency of your concerns and your case has been assigned to a Specialist with Western Union. Western Union has exhausted our resources, but with the limited information you have provided, we are unable to locate a Western Union transaction.
Please be aware that Western Union has made several attempts to contact you, but we have not received a response to date.
In order for Western Union to conduct an investigation, we require that you provide us with your 10-digit Money Transfer Control Number (MTCN). You may submit the required information directly to our Executive Resolutions Specialist at the email address listed below for immediate handling. Upon receipt of the required information, we will reopen your case and proceed with an investigation.
Western Union will proceed with an investigation. You may submit the required information directly to our Executive Resolutions Specialist by email at ***.
Western Union considers this case closed. If you have any questions or concerns, please contact our Corporate Office directly by telephone at ***.You may also email our Executive Resolutions Specialist at ***.
Sincerely,
The Western Union Executive Resolutions Specialist