1 reviews | Active since Oct 2016
Deceptive policies and zero customer sevice
<p>My brother wa ****** while on holiday in the USA. He required an urgent money transfer. Western Union in RSA state that a maximum of R30,000 may be sent which may be collected on provision of a governemt issue ID document. Not a problem.. apparently as my brother was fortunate enough to have retained his passport. I dutifully sent himn USD2000 (equivalent of R28,000 - within the stated limit). On attempting to collect in the US my brother was advised thet he would need 2 (TWO) IDs. Not possoible since he was ****** of his drivers license etc.</p> <p> </p> <p>I had to reverse the transaction, and with the fees, and forex losses, the whole exercise cost me over ZAR3000. A lot of money for nothing.</p> <p> </p> <p>I have made a complaint direct to Western Union in the US, who fobbed it off to there South African representatives. I have yet to hear from these people. I believe that since the transfers were made by Western Union in RSA they should have been faciitated on the US side (or am I naive??)</p> <p> </p> <p> </p> <p>Western Union - you should stick by your statements or expect loss of business</p> <p> </p> <p> </p>
Dear Mr. Deacon,
Western Union is writing to acknowledge receipt of the complaint you filed through the Hello Peter website.
Western Union considers this case “In Progress”. A dedicated Executive Resolutions Specialist is researching this matter and will provide you with a resolution as soon as possible.
If you should have any additional questions or concerns, please contact us at *** and provide your case ID: ***4.
Sincerely,
The Western Union Executive Resolutions Team
Dear Mr. Deacon,
Western Union is writing to acknowledge receipt of the complaint you filed through the Hello Peter website.
Western Union considers this case “In Progress”. A dedicated Executive Resolutions Specialist is researching this matter and will provide you with a resolution as soon as possible.
If you should have any additional questions or concerns, please contact us at *** and provide your case ID: ***4.
Sincerely,
The Western Union Executive Resolutions Team
Still no progress...
Still no progress...
Still no progress...
Still no progress...
In addition I have contacted the President and CEO - Mr Ersek who chooses not to respond or acknowledge. My assumption must therefore be that the 'Executive Resolutions Specialist' as identified above, and CEO, are not measured on customer satisfation..
In addition I have contacted the President and CEO - Mr Ersek who chooses not to respond or acknowledge. My assumption must therefore be that the 'Executive Resolutions Specialist' as identified above, and CEO, are not measured on customer satisfation..
In addition I have contacted the President and CEO - Mr Ersek who chooses not to respond or acknowledge. My assumption must therefore be that the 'Executive Resolutions Specialist' as identified above, and CEO, are not measured on customer satisfation..
In addition I have contacted the President and CEO - Mr Ersek who chooses not to respond or acknowledge. My assumption must therefore be that the 'Executive Resolutions Specialist' as identified above, and CEO, are not measured on customer satisfation..
Two weeks later and still no action - I remind you of your own published values... to which you quite obviously are not living. Mr Ersek?.
Our values
We do business each day with absolute integrity, honesty and passion, partnering as a team to meet our consumers' needs.
The values that matter most to our employees shape the core values of Western Union. They are a part of the fabric of our day-to-day work experience and demonstrate behaviors that foster a positive, inclusive and engaging company culture.
Our values define who we are and what we stand for as a company. Living these values is at the heart of all that we do, and is demonstrated every day in our interactions with consumers, colleagues and the global community.
Two weeks later and still no action - I remind you of your own published values... to which you quite obviously are not living. Mr Ersek?.
Our values
We do business each day with absolute integrity, honesty and passion, partnering as a team to meet our consumers' needs.
The values that matter most to our employees shape the core values of Western Union. They are a part of the fabric of our day-to-day work experience and demonstrate behaviors that foster a positive, inclusive and engaging company culture.
Our values define who we are and what we stand for as a company. Living these values is at the heart of all that we do, and is demonstrated every day in our interactions with consumers, colleagues and the global community.