MM
Maveli M
1 reviews | Active since May 2020
04 May 2020, 14:08
Day _ light *******
I sent money from UAE via Westen Union. I started sending money with them since 2015 and never had a problem. The amount cashed was ridiculously low. This has disrupted my plans considerably. .Companies can't take advantage of the Covid - 19 and rip people out of their monies. It is a malpractice that should not be tolerated.
Helpful (0)
Replies (2)0
Replies (2)MM
Maveli M's updateReviewer Update
04 May 2020, 14:12I forgot to say that the money was sent to South Africa and cashed in Greenacres branch Port Elizabeth. I have tried to call but the call goes unanswered.
Veliswa
Veliswa
MM
Maveli M's update04 May 2020, 14:12
Reviewer Update
I forgot to say that the money was sent to South Africa and cashed in Greenacres branch Port Elizabeth. I have tried to call but the call goes unanswered.
Veliswa
Veliswa
Western Union's replyOfficial
08 May 2020, 16:27 Dear Maveli Mzalisi, Western Union is writing in response to your communication we received through Hello Peter on 5/4/2020; in which you state that you have been using Western Union since 2015 to send funds from UAE, and you have never had an issue. You indicate that you sent funds to South Africa which were cashed in Green-acres branch Port Elizabeth, and the amount cashed was very low, which has disrupted your plans considerably. Please note that Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones.
Our records indicate that on 30-APR-2020 at 09:48 AM Eastern Standard Time, a person with identification bearing the name of SIMBONGILE NDIVIWE MZALISI went to an agent location in the PORT ELIZABETH, EASTERN CAPE, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
In addition, you also inquired in regards to a second money transfer in the amount of 1450 AED. Our records indicate that on 30-APR-2020 at 08:42 AM Eastern Standard Time, a person with identification bearing the name of SIVUYILE N****ENI went to an agent location in the JOHANNESBURG, GAUTENG, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
After further review of your transaction, Western Union confirms your transaction was paid correctly to the named payee as directed and your receiver collected the correct amount in local currency. All Western Union’s policies and procedures were properly followed.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 1055 points. These points are available for your immediate use and must be used within one calendar year.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***4. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Our records indicate that on 30-APR-2020 at 09:48 AM Eastern Standard Time, a person with identification bearing the name of SIMBONGILE NDIVIWE MZALISI went to an agent location in the PORT ELIZABETH, EASTERN CAPE, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
In addition, you also inquired in regards to a second money transfer in the amount of 1450 AED. Our records indicate that on 30-APR-2020 at 08:42 AM Eastern Standard Time, a person with identification bearing the name of SIVUYILE N****ENI went to an agent location in the JOHANNESBURG, GAUTENG, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
After further review of your transaction, Western Union confirms your transaction was paid correctly to the named payee as directed and your receiver collected the correct amount in local currency. All Western Union’s policies and procedures were properly followed.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 1055 points. These points are available for your immediate use and must be used within one calendar year.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***4. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union's reply08 May 2020, 16:27
Official
Dear Maveli Mzalisi, Western Union is writing in response to your communication we received through Hello Peter on 5/4/2020; in which you state that you have been using Western Union since 2015 to send funds from UAE, and you have never had an issue. You indicate that you sent funds to South Africa which were cashed in Green-acres branch Port Elizabeth, and the amount cashed was very low, which has disrupted your plans considerably. Please note that Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones.
Our records indicate that on 30-APR-2020 at 09:48 AM Eastern Standard Time, a person with identification bearing the name of SIMBONGILE NDIVIWE MZALISI went to an agent location in the PORT ELIZABETH, EASTERN CAPE, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
In addition, you also inquired in regards to a second money transfer in the amount of 1450 AED. Our records indicate that on 30-APR-2020 at 08:42 AM Eastern Standard Time, a person with identification bearing the name of SIVUYILE N****ENI went to an agent location in the JOHANNESBURG, GAUTENG, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
After further review of your transaction, Western Union confirms your transaction was paid correctly to the named payee as directed and your receiver collected the correct amount in local currency. All Western Union’s policies and procedures were properly followed.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 1055 points. These points are available for your immediate use and must be used within one calendar year.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***4. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Our records indicate that on 30-APR-2020 at 09:48 AM Eastern Standard Time, a person with identification bearing the name of SIMBONGILE NDIVIWE MZALISI went to an agent location in the PORT ELIZABETH, EASTERN CAPE, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
In addition, you also inquired in regards to a second money transfer in the amount of 1450 AED. Our records indicate that on 30-APR-2020 at 08:42 AM Eastern Standard Time, a person with identification bearing the name of SIVUYILE N****ENI went to an agent location in the JOHANNESBURG, GAUTENG, SOUTH AFRICA and provided the Money Transfer Control Number, sender’s name, place of origin and the amount expected. Please know that your payee signed Western Union’s to Receive Money Form prior to collecting the funds, and agreed to collect the funds in local currency.
After further review of your transaction, Western Union confirms your transaction was paid correctly to the named payee as directed and your receiver collected the correct amount in local currency. All Western Union’s policies and procedures were properly followed.
As a courtesy to you, Western Union has added 500 points to your My WU® account. Your My WU® account currently has a balance of 1055 points. These points are available for your immediate use and must be used within one calendar year.
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***4. You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team