Bad Customer Service Fourways Mall
Needed to send money to a friend in another country for his own personal use and benefit but Rebatile the consultant wasn't interested to help since my request didn't meet her clasification of personal use/personal benefit.
Good day Vince T Moleta
Thank you for bringing this to our attention. A customer service representative will be in touch with you shortly for more information.
Regards
Western Union FSI
Good day Vince T Moleta
Thank you for bringing this to our attention. A customer service representative will be in touch with you shortly for more information.
Regards
Western Union FSI
Dear Mr. Vince T Moleta,
Western Union is writing in response to your communication we received through Hello Peter.com; in which you stated that you were in a Western Union Agent location in which the Front-Line Associate did not provide you with proper customer service. We appreciate your patience while we research this matter.
Our records indicate that indeed you visited the Western Union Travelex Fourways Mall Agency on September 11, 2017. Initially you were going to use the service to send funds for Commercial purposes which is not permitted under South African Policies. You then stated to the agent that you were sending funds to a person.
It is Western Union Policy and our legal obligations to protect consumers and Western Union can reserve its right to approve or decline a transaction. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
I hope you found my assistance in this matter to your satisfaction, please do not hesitate to contact me directly should you have further concerns. It was my pleasure to serve you.
Sincerely,
Executive Resolutions Team
Dear Mr. Vince T Moleta,
Western Union is writing in response to your communication we received through Hello Peter.com; in which you stated that you were in a Western Union Agent location in which the Front-Line Associate did not provide you with proper customer service. We appreciate your patience while we research this matter.
Our records indicate that indeed you visited the Western Union Travelex Fourways Mall Agency on September 11, 2017. Initially you were going to use the service to send funds for Commercial purposes which is not permitted under South African Policies. You then stated to the agent that you were sending funds to a person.
It is Western Union Policy and our legal obligations to protect consumers and Western Union can reserve its right to approve or decline a transaction. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information.
We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
I hope you found my assistance in this matter to your satisfaction, please do not hesitate to contact me directly should you have further concerns. It was my pleasure to serve you.
Sincerely,
Executive Resolutions Team