MC
Macbrain C
1 reviews | Active since Sept 2018
01 Mar 2021, 12:18
Bad customer Service and not following Covid 19 regulations
There is NO hand Sanitizer at the entrance,No one is controlling the que or social distancing. The customer service is not good you have to improve guys.lf the customer is receiving the money l think the forms should be available on the counter so that you don't look like you're disturbing the teller asking for the forms.You also need to train your tellers so that they know the value of the customers and mantain good relationship with customers especially when communicating.It is very bad to have a bad attitude towards the customers because they're the ones supporting your company and paying your salary.
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Western Union's replyOfficial
16 Mar 2021, 16:14 Dear Macbrain Chiwakata,
We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you went to a Western Union location and there was no social distancing or hand sanitizer at the entrance.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout the interaction with our Western Union agent(s).
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you went to a Western Union location and there was no social distancing or hand sanitizer at the entrance.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout the interaction with our Western Union agent(s).
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
Western Union's reply16 Mar 2021, 16:14
Official
Dear Macbrain Chiwakata,
We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you went to a Western Union location and there was no social distancing or hand sanitizer at the entrance.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout the interaction with our Western Union agent(s).
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.
We are writing in response to the complaint received from you that was addressed to our corporate headquarters. In your complaint, you indicate that you went to a Western Union location and there was no social distancing or hand sanitizer at the entrance.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We are currently working with our business partners in order to address the issues you experienced throughout the interaction with our Western Union agent(s).
Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***. You may also email us at ***.