1 reviews | Active since Apr 2017
Attitude from assistant at 81 rissik and plain street shop 02A Johannesburg
On the 20th of December I went to collect money that's always sent to me by a friend from USA.I found an assistant by the name of Nonhlanhla mthethwa who gave me a rotten attitude.
It was my first time using the branch. She started questioning me the relationship between me and the sender with an attitude,is opted to tell her that he's no one. She shouted at me telling me that it's her duty to ask me such questions. I was lost for words ando that's when she started imitating what I said to her colleague sitting next to her. She started gossiping about me right in front of my face embarrassing me in front of other customers. I walked out of the building with shame and also fuming. I expressed my frustration to the security guard who told me that I ain't the first customer to walk out angry.
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Good day
Thank you for bringing this to our attention. A Western Union representative will be in contact with you shortly.
Regards
Western Union
Dear Rendi Phanuels,
Western Union is writing in response to the complaint we received from you dated 12/21/2017 which was addressed on HelloPeter.com. In your complaint, you indicate that on the retail location at Johannesburg a person by the name of Nonhlanhla mthethwa assisted you with a negative attitude.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case in progress. We will be contacting you for any upcoming updates regarding your complaint, this may take up to two weeks, we will try to expedite the resolution and keep you posted. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***2. You may also email us at ***.
Sincerely,
The Executive Resolutions Team
Dear Rendi Phanuels,
Western Union is writing in response to the complaint we received from you dated 12/21/2017 which was addressed on HelloPeter.com. In your complaint, you indicate that on the retail location at Johannesburg a person by the name of Nonhlanhla mthethwa assisted you with a negative attitude.
I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available.
I assure you that your business is greatly valued and sincerely regret any inconvenience you have experienced with the initial handling of your issues.
Western Union considers this case in progress. We will be contacting you for any upcoming updates regarding your complaint, this may take up to two weeks, we will try to expedite the resolution and keep you posted. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***2. You may also email us at ***.
Sincerely,
The Executive Resolutions Team
Dear Mr. Rendi Phanuels,
Western Union conducted an investigation regarding this matter. We have located the agent related to your complaint and we have provided all the required feedback to comply with your concern.
Due to compliance regulations and by law; we are prescribed to ask several questions regarding the transactions to make sure that we keep your funds safe from ********** or any ******** activity. The representatives at Rissik Street sincerely apologize if there was any misunderstanding or lapse on their conduct.
Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while attending to the agent location in Rissik Street. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***2. You may also email us at ***.
Sincerely,
Executive Resolutions Specialist
Dear Mr. Rendi Phanuels,
Western Union conducted an investigation regarding this matter. We have located the agent related to your complaint and we have provided all the required feedback to comply with your concern.
Due to compliance regulations and by law; we are prescribed to ask several questions regarding the transactions to make sure that we keep your funds safe from ********** or any ******** activity. The representatives at Rissik Street sincerely apologize if there was any misunderstanding or lapse on their conduct.
Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while attending to the agent location in Rissik Street. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***2. You may also email us at ***.
Sincerely,
Executive Resolutions Specialist