1 reviews | Active since Jun 2015
Arrogant and Unbothered Sales Assistant
I arrived at the Western Union in Fourways at 11h40, the door was closed and locked in my face by the lady working there. I knocked and asked her to open or at least let me know why the door was closed, she opened the door only to step out and close and lock it behind her - I asked her if she could help and with no apology or remorse or common courtesy whatsoever she told me she’ll be back in ten minutes.
I work in retail and I know life happens and nature calls, but you are never rude or dismissive to clients.
My friend and I have been waiting outside your branch for more than ten minutes now.
This is not on and I’m very unhappy.
Good day
Thank you for bringing this to our attention. An Executive Resolutions representative will be in touch with you shortly.
Good day
Thank you for bringing this to our attention. An Executive Resolutions representative will be in touch with you shortly.
Western Union Reference Number: ***1
Dear Tabang Mamadi,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that an agent in South Africa was unprofessional and did not promptly assist you. You are requesting to file a complaint against said agent.
Western Union has completed its investigation into your concerns. Please know that quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our agents. Please know that we monitor our agents to ensure quality customer service is provided to our customers. We have reviewed your concerns as well as contacted the agent and determined Western Union’s policies and procedures were properly followed.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***1.You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team
Western Union Reference Number: ***1
Dear Tabang Mamadi,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that an agent in South Africa was unprofessional and did not promptly assist you. You are requesting to file a complaint against said agent.
Western Union has completed its investigation into your concerns. Please know that quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our agents. Please know that we monitor our agents to ensure quality customer service is provided to our customers. We have reviewed your concerns as well as contacted the agent and determined Western Union’s policies and procedures were properly followed.
We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.
Western Union considers this case closed. If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***1.You may also email us at ***.
Sincerely,
The Western Union Executive Resolutions Team