DH
Daniela H
1 reviews | Active since Feb 2021
23 Feb 2021, 19:49
Appalling service
In South Africa and abroad they are just an awful, condescending, arrogant company to deal with
I will never recommend Western Union. Not a pleasant bunch AT ALL!!!!??!
Helpful (0)
Replies (3)0
Replies (3)
Western Union's replyOfficial
26 Feb 2021, 15:54Western Union Reference Number: ***
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced poor customer service while using Western Union services.
Thank you for advising us. Based on the information we received from you on February 25th, 2021 Wester Union is closing this investigation until we receive additional information. To investigate further, please share the details of your concern and if there is a transactional issue, please provide the following:
Once gathered, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***and we will proceed with further reviewing this case. You may also email us at ***. Sincerely,
The Executive Resolutions Team
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced poor customer service while using Western Union services.
Thank you for advising us. Based on the information we received from you on February 25th, 2021 Wester Union is closing this investigation until we receive additional information. To investigate further, please share the details of your concern and if there is a transactional issue, please provide the following:
- MTCN number
- Sender’s name as it is on the transaction
- Payee’s name as it is on the transaction
- Your physical address
Once gathered, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***and we will proceed with further reviewing this case. You may also email us at ***. Sincerely,
The Executive Resolutions Team
Western Union's reply26 Feb 2021, 15:54
Official
Western Union Reference Number: ***
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced poor customer service while using Western Union services.
Thank you for advising us. Based on the information we received from you on February 25th, 2021 Wester Union is closing this investigation until we receive additional information. To investigate further, please share the details of your concern and if there is a transactional issue, please provide the following:
Once gathered, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***and we will proceed with further reviewing this case. You may also email us at ***. Sincerely,
The Executive Resolutions Team
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced poor customer service while using Western Union services.
Thank you for advising us. Based on the information we received from you on February 25th, 2021 Wester Union is closing this investigation until we receive additional information. To investigate further, please share the details of your concern and if there is a transactional issue, please provide the following:
- MTCN number
- Sender’s name as it is on the transaction
- Payee’s name as it is on the transaction
- Your physical address
Once gathered, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: ***and we will proceed with further reviewing this case. You may also email us at ***. Sincerely,
The Executive Resolutions Team
DH
Daniela H's updateReviewer Update
26 Feb 2021, 17:34Dear western union in response to your reply on this site
I have emailed you 4 times and very much to the point , however if you took the time or hired more staff to deal with your astronomical complaints I'm sure your service would be much improved
The bottom line is you are quick to accept payments plus charge your high commission fees but
when you block payments you're as slow as snails to reimburse the consumer.
If you took the time to read my emails you'd realise that your operation is disgraceful
A . You expect the consumer to contact you in the USA
B. No human being to actually speak too
C. Ever so slow when it relates to refunds which I might add are less than the actual payment made.
Read my emails and don't try justify yourselves by replying on this site.
You have my contact details. When dealing with such bad service one has no choice but to be arrogant and condescending as you yourselves are
I have emailed you 4 times and very much to the point , however if you took the time or hired more staff to deal with your astronomical complaints I'm sure your service would be much improved
The bottom line is you are quick to accept payments plus charge your high commission fees but
when you block payments you're as slow as snails to reimburse the consumer.
If you took the time to read my emails you'd realise that your operation is disgraceful
A . You expect the consumer to contact you in the USA
B. No human being to actually speak too
C. Ever so slow when it relates to refunds which I might add are less than the actual payment made.
Read my emails and don't try justify yourselves by replying on this site.
You have my contact details. When dealing with such bad service one has no choice but to be arrogant and condescending as you yourselves are
DH
Daniela H's update26 Feb 2021, 17:34
Reviewer Update
Dear western union in response to your reply on this site
I have emailed you 4 times and very much to the point , however if you took the time or hired more staff to deal with your astronomical complaints I'm sure your service would be much improved
The bottom line is you are quick to accept payments plus charge your high commission fees but
when you block payments you're as slow as snails to reimburse the consumer.
If you took the time to read my emails you'd realise that your operation is disgraceful
A . You expect the consumer to contact you in the USA
B. No human being to actually speak too
C. Ever so slow when it relates to refunds which I might add are less than the actual payment made.
Read my emails and don't try justify yourselves by replying on this site.
You have my contact details. When dealing with such bad service one has no choice but to be arrogant and condescending as you yourselves are
I have emailed you 4 times and very much to the point , however if you took the time or hired more staff to deal with your astronomical complaints I'm sure your service would be much improved
The bottom line is you are quick to accept payments plus charge your high commission fees but
when you block payments you're as slow as snails to reimburse the consumer.
If you took the time to read my emails you'd realise that your operation is disgraceful
A . You expect the consumer to contact you in the USA
B. No human being to actually speak too
C. Ever so slow when it relates to refunds which I might add are less than the actual payment made.
Read my emails and don't try justify yourselves by replying on this site.
You have my contact details. When dealing with such bad service one has no choice but to be arrogant and condescending as you yourselves are
Western Union's replyOfficial
06 Mar 2021, 00:17 Western Union Reference Number: ***
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced the poor customer service while using Western Union services.
Please be advised that our records show that there are no emails with the details requested and answer to the hello peter portal complaint. The last communication we received stated that you will provide the details when you are able and is convenient for you.
Our records show MTCN: *** was initiated on 2/26/2021 at 03:42 AM US Eastern Standard Time to OPEYEMI ADEAGA in Nigeria.
Please be aware that our records indicate that Western Union processed a refund for the principal and charges on 2/26/2021 08:50 AM US Eastern Standard Time in the in the amount of 178.00 USD via Money Transfer Control Number (MTCN): ***. We are glad to see that you successfully collected the funds on 3/1/2021 at 04:23 AM US Eastern Standard Time. On behalf of Western Union, we want to inform you that as part of our continuous compliance with laws and regulations, we cannot complete this or any future money transfers with your receiver. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union, and its Agents have the right to refuse service to any person. Kindly advise your Receiver to contact *** for further assistance. We apologize for any inconvenience; however, Western Union is a United States based company. Our corporate offices are in Denver Colorado. At this time, we do not have a customer service number specifically for South Africa. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. Sincerely, The Executive Resolutions Team
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced the poor customer service while using Western Union services.
Please be advised that our records show that there are no emails with the details requested and answer to the hello peter portal complaint. The last communication we received stated that you will provide the details when you are able and is convenient for you.
Our records show MTCN: *** was initiated on 2/26/2021 at 03:42 AM US Eastern Standard Time to OPEYEMI ADEAGA in Nigeria.
Please be aware that our records indicate that Western Union processed a refund for the principal and charges on 2/26/2021 08:50 AM US Eastern Standard Time in the in the amount of 178.00 USD via Money Transfer Control Number (MTCN): ***. We are glad to see that you successfully collected the funds on 3/1/2021 at 04:23 AM US Eastern Standard Time. On behalf of Western Union, we want to inform you that as part of our continuous compliance with laws and regulations, we cannot complete this or any future money transfers with your receiver. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union, and its Agents have the right to refuse service to any person. Kindly advise your Receiver to contact *** for further assistance. We apologize for any inconvenience; however, Western Union is a United States based company. Our corporate offices are in Denver Colorado. At this time, we do not have a customer service number specifically for South Africa. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. Sincerely, The Executive Resolutions Team
Western Union's reply06 Mar 2021, 00:17
Official
Western Union Reference Number: ***
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced the poor customer service while using Western Union services.
Please be advised that our records show that there are no emails with the details requested and answer to the hello peter portal complaint. The last communication we received stated that you will provide the details when you are able and is convenient for you.
Our records show MTCN: *** was initiated on 2/26/2021 at 03:42 AM US Eastern Standard Time to OPEYEMI ADEAGA in Nigeria.
Please be aware that our records indicate that Western Union processed a refund for the principal and charges on 2/26/2021 08:50 AM US Eastern Standard Time in the in the amount of 178.00 USD via Money Transfer Control Number (MTCN): ***. We are glad to see that you successfully collected the funds on 3/1/2021 at 04:23 AM US Eastern Standard Time. On behalf of Western Union, we want to inform you that as part of our continuous compliance with laws and regulations, we cannot complete this or any future money transfers with your receiver. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union, and its Agents have the right to refuse service to any person. Kindly advise your Receiver to contact *** for further assistance. We apologize for any inconvenience; however, Western Union is a United States based company. Our corporate offices are in Denver Colorado. At this time, we do not have a customer service number specifically for South Africa. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. Sincerely, The Executive Resolutions Team
Dear Daniela Hesse,
Western Union is writing in response to the complaint received from you through the Hello Peter portal. In your complaint, you indicate that you experienced the poor customer service while using Western Union services.
Please be advised that our records show that there are no emails with the details requested and answer to the hello peter portal complaint. The last communication we received stated that you will provide the details when you are able and is convenient for you.
Our records show MTCN: *** was initiated on 2/26/2021 at 03:42 AM US Eastern Standard Time to OPEYEMI ADEAGA in Nigeria.
Please be aware that our records indicate that Western Union processed a refund for the principal and charges on 2/26/2021 08:50 AM US Eastern Standard Time in the in the amount of 178.00 USD via Money Transfer Control Number (MTCN): ***. We are glad to see that you successfully collected the funds on 3/1/2021 at 04:23 AM US Eastern Standard Time. On behalf of Western Union, we want to inform you that as part of our continuous compliance with laws and regulations, we cannot complete this or any future money transfers with your receiver. Western Union reviews all transactions separately and a previous decision to approve or decline a transaction does not necessarily result in a decision to approve or decline the use of Western Union’s products or services in the future. Please refer to Western Union’s Terms and Conditions at www.wu.com for more information. Please note that your beneficiary is not currently permitted to send or receive funds via the Western Union Money Transfer service. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union, and its Agents have the right to refuse service to any person. Kindly advise your Receiver to contact *** for further assistance. We apologize for any inconvenience; however, Western Union is a United States based company. Our corporate offices are in Denver Colorado. At this time, we do not have a customer service number specifically for South Africa. Western Union has concluded its investigation, however, if you have any additional questions or concerns regarding this resolution, please email us at *** and provide the Western Union Reference #: ***. Sincerely, The Executive Resolutions Team