1 reviews | Active since Jun 2011
ANNOYED !!!!
<p>On the 28 th of April i went to the Western Union at Gardens in Cape Townto send money. The lady politely explained to me what i need to do so. I got the documents , sent the money and happily went on my way.</p> <p> </p> <p>Yesterday, on the 4th of May i go to the same Western Union to send money and i find two different ladies there. I had the same documents i had on the 28th of April. Yet i acknowledge that i am still using my ****en surname on my ID and this did not match the details on my bank statement, i did bring with me my marriage certificate. They blatantly refused to assist me.</p> <p>It's not rocket science to match an ID to a marriage certificate. I think staff should be trained appropriately to deal with such issues to avoid wasting customer's time. Seriously!!!!!!!!!!</p>
Dear Thenjiwe Mbayiwa,
Thank you for taking the time to contact us.
We are sorry to hear about your complaint and appreciate you bringing it to our attention for investigation. Please be assured Western Union considers customer service a top priority.
We are currently looking into your complaint and will contact you as soon as we have completed our investigation.
In the meantime, we have created this reference number ***3, which you can use as a reference in all further communication with the Western Union Executive Resolutions Department regarding this complaint.
If you have questions or require additional information, please do not hesitate to contact us at ***
Please be advised that Western Union is constantly working to improve our services for all of our customers.
Yours sincerely,
The Western Union Executive Resolutions Team
Best regards,
Dear Thenjiwe Mbayiwa,
Thank you for taking the time to contact us.
We are sorry to hear about your complaint and appreciate you bringing it to our attention for investigation. Please be assured Western Union considers customer service a top priority.
We are currently looking into your complaint and will contact you as soon as we have completed our investigation.
In the meantime, we have created this reference number ***3, which you can use as a reference in all further communication with the Western Union Executive Resolutions Department regarding this complaint.
If you have questions or require additional information, please do not hesitate to contact us at ***
Please be advised that Western Union is constantly working to improve our services for all of our customers.
Yours sincerely,
The Western Union Executive Resolutions Team
Best regards,