ES
Elma S

1 reviews | Active since Jan 2021

28 Jan 2021, 10:17

Absa bank is the worst

Had the worst experience with ABSA bank. Went in on Saturday for enquiries about my account. Just to find out on Wednesday that my account has been frozen due to the fact that the consultant the "helped" me on Saturday merged my account and now the information is incorrect. Went to bank to sort it out and the consultant informed me that they need my lease contract. Went back on Thursday with my lease contract just to find out that according them they need one more signature before they can help me. Asked to close my account by them and make an account by another Bank, but was informed that I can close my account but will not get my money as I still need to provide them with what they need. It is *****ing and no one seems to be able to assist in this matter. In the meantime I still have stuff to pay.

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Replies (1)
Western Union
Western Union's reply04 Feb 2021, 15:47
Official
 Western Union Reference Number: ***
 
 Dear Elma Smit,
 
 Western Union is writing in response to the complaint we received from you which was addressed to our corporate headquarters.
 
 To investigate your concerns, please provide us with the following information:
 
 * Would you please confirm if your issue is related to Western Union services?
 
 Please reply to this email with the necessary information provided. It will be kept in Western Union’s secure databases and treated in accordance with Western Union’s Privacy Statement.
 
 Western Union is unable to proceed with this investigation since the requested information has not been received. Once gathered, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #: *** and we will proceed with further reviewing this case. You may also email us at ***
 
Sincerely,
 
The Western Union Executive Resolutions Team