NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About West Cape Volkswagen
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Hellopeter has tracked West Cape Volkswagen across 6 reviews. West Cape Volkswagen hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used West Cape Volkswagen? Write a review to help others decide.
Recent reviews (5)
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Share Your Experience1 reviews | Active since Mar 2022
Good customer experience with vehicle service
I received very good services from Neville as the service centre manager at the branch with the recent service of my Tiguan. He walked the extra mile in ensuring that all my requirements were met, especially by adding value to my customer satisfaction experience. Thank you very much
1 reviews | Active since Mar 2022
Good customer experience with vehicle service
I received very good services from Neville as the service centre manager at the branch with the recent service of my Tiguan. He walked the extra mile in ensuring that all my requirements were met, especially by adding value to my customer satisfaction experience. Thank you very much
1 reviews | Active since Jul 2020
The best dealership!
I have made use of Westcape VW Kuilsriver (now at Cape Gate) for a number of years now for various reasons and I have always received excellent service. A big shout out to Martin Langenhoven, Fransisca Kruger, Kobus Muller (now retired) and the Service Department for your excellent service.
1 reviews | Active since Jul 2020
The best dealership!
I have made use of Westcape VW Kuilsriver (now at Cape Gate) for a number of years now for various reasons and I have always received excellent service. A big shout out to Martin Langenhoven, Fransisca Kruger, Kobus Muller (now retired) and the Service Department for your excellent service.
1 reviews | Active since Sept 2018
Customer Service lacking.
Although my last actual service had 0 issues, it is the second service in a row where my service book has not been stamped. I got a ratings call, where i was asked if there was anything I wanted to bring to their attention. I told them about my service book not being stamped. I was then informed that the service provider would call me to sort this out...... As I am here giving my 2 star rating (should probably get 1), its safe to say, I was never contacted.
1 reviews | Active since Sept 2018
Customer Service lacking.
Although my last actual service had 0 issues, it is the second service in a row where my service book has not been stamped. I got a ratings call, where i was asked if there was anything I wanted to bring to their attention. I told them about my service book not being stamped. I was then informed that the service provider would call me to sort this out...... As I am here giving my 2 star rating (should probably get 1), its safe to say, I was never contacted.
1 reviews | Active since Feb 2024
Very poor service overall from service deparment.
Sadly very poor service. I am specifically referring to the service department. Currently busy with my second encounter with Volkswagen West Cape with my Tiguan. I will share a summary of my first experience below. The service was so poor it had to be escalated to VW MD service desk complaints before I managed to get any response. They had my vehicle for a month. R35 000 later. Less than 2 months later and I have to have my car towed again. Been with them since Tue. I had one phone call on Wednesday ensuring me the vehicle is being checked I will have communication the same day or next day latest. It is now Monday. 6 days later. No communication. No response to emails. I have left messages with promises that I will be phoned back. Nothing. Stay away if you can. They are not serious about customers care of service delivery. Find the summary of my previous experience below: I am writing to formally document and express my dissatisfaction with the service experience I recently encountered with West Cape Volkswagen and, by extension, Volkswagen South Africa. Over the past few weeks, my 2018 Volkswagen Tiguan 2.0 TDI All-Wheel Drive experienced three mechanical breakdowns within a two-week period. On each occasion, the same water pipe failed, resulting in my vehicle becoming immobilised on the roadside. This created repeated safety concerns and placed me in vulnerable positions, which is unacceptable for a vehicle of this calibre and brand reputation. Since the expiration of my extended warranty, I have ensured that my vehicle has been serviced at the recommended 15,000 km intervals by Boss Auto Parts and Spares, a reputable service provider. Following the third breakdown, I elected to take the vehicle to Cape West Volkswagen on 27 October 2025, with the reasonable expectation that Volkswagen would identify and rectify the underlying cause rather than merely replacing the failed component again. It was confirmed by Cape West Volkswagen that the same pipe had failed for the third time. However, I was perturbed by the feedback provided thereafter. Rather than offering an investigation or explanation, I was simply informed that the pipe would be repaired once again and that I should come to collect the vehicle, as it was “taking up space”. I was advised to drive the vehicle and “see what happens”. Given the repeated failures and the significant risk associated with recurring breakdowns, this response was wholly inadequate and dismissive of my legitimate concerns. With no clear explanation provided as to why the failures were recurring, I escalated the matter via an email to Volkswagen Customer Care on 29 October 2025, outlining my concerns in detail and requesting a proper diagnostic assessment. Only after this written complaint was submitted did any meaningful investigation take place. Subsequent testing — prompted by Customer Care’s intervention — revealed that the root cause was a faulty EGR valve, which had been entirely overlooked during the initial assessment by Cape West Volkswagen. Without my escalation, it appears the vehicle would have been returned to me without the actual problem being addressed. My vehicle was eventually returned to me on 25 November 2025, more than three weeks after it was handed over. Even at conclusion, administrative inefficiencies persisted: I have yet to receive proper documentation confirming my payment, and the deposit I paid prior to the commencement of repairs did not reflect on the updated invoice I was issued. This level of administrative oversight is concerning and does not reflect the standards one expects of a premium automotive brand. Additionally, I must express my disappointment at the manner in which Cape West Volkswagen referred to the independent service provider who maintained my vehicle post-warranty. Their assumptions and insinuations regarding the competence of this business were unprofessional and disrespectful. Independent workshops — many of whom provide high-quality service at more affordable rates — play a crucial role in supporting Volkswagen drivers long after warranties expire. To treat them with disdain is counterproductive, especially in a context where Volkswagen dealerships clearly do not have the capacity to service all vehicles in a reasonable timeframe. I cannot help but wonder whether my experience would have been different had I continued servicing my vehicle through Volkswagen. Would the EGR fault have been identified earlier? These questions remain unanswered. I am sharing this experience not with malice, but with the hope that meaningful reflection and service improvements will follow. I am relieved that the mechanical issue appears to have been resolved, though I remain hesitant to travel long distances until I have regained confidence in the vehicle. I trust that time will tell. I do, however, wish to acknowledge and thank Carol from the Managing Director’s Office, who was an exemplary ambassador for your organisation. Her professionalism, empathy, and willingness to assist stood in stark contrast to my earlier experiences. She engaged without defensiveness and genuinely sought solutions. For that, I am sincerely grateful. Please receive this correspondence in the constructive spirit in which it is intended. My appeal is simple: listen, learn, and improve. The customer service I received in this instance fell far short of the standard associated with the Volkswagen brand. Thank you for your attention to this matter. This is my experience.
1 reviews | Active since Feb 2024
Very poor service overall from service deparment.
Sadly very poor service. I am specifically referring to the service department. Currently busy with my second encounter with Volkswagen West Cape with my Tiguan. I will share a summary of my first experience below. The service was so poor it had to be escalated to VW MD service desk complaints before I managed to get any response. They had my vehicle for a month. R35 000 later. Less than 2 months later and I have to have my car towed again. Been with them since Tue. I had one phone call on Wednesday ensuring me the vehicle is being checked I will have communication the same day or next day latest. It is now Monday. 6 days later. No communication. No response to emails. I have left messages with promises that I will be phoned back. Nothing. Stay away if you can. They are not serious about customers care of service delivery. Find the summary of my previous experience below: I am writing to formally document and express my dissatisfaction with the service experience I recently encountered with West Cape Volkswagen and, by extension, Volkswagen South Africa. Over the past few weeks, my 2018 Volkswagen Tiguan 2.0 TDI All-Wheel Drive experienced three mechanical breakdowns within a two-week period. On each occasion, the same water pipe failed, resulting in my vehicle becoming immobilised on the roadside. This created repeated safety concerns and placed me in vulnerable positions, which is unacceptable for a vehicle of this calibre and brand reputation. Since the expiration of my extended warranty, I have ensured that my vehicle has been serviced at the recommended 15,000 km intervals by Boss Auto Parts and Spares, a reputable service provider. Following the third breakdown, I elected to take the vehicle to Cape West Volkswagen on 27 October 2025, with the reasonable expectation that Volkswagen would identify and rectify the underlying cause rather than merely replacing the failed component again. It was confirmed by Cape West Volkswagen that the same pipe had failed for the third time. However, I was perturbed by the feedback provided thereafter. Rather than offering an investigation or explanation, I was simply informed that the pipe would be repaired once again and that I should come to collect the vehicle, as it was “taking up space”. I was advised to drive the vehicle and “see what happens”. Given the repeated failures and the significant risk associated with recurring breakdowns, this response was wholly inadequate and dismissive of my legitimate concerns. With no clear explanation provided as to why the failures were recurring, I escalated the matter via an email to Volkswagen Customer Care on 29 October 2025, outlining my concerns in detail and requesting a proper diagnostic assessment. Only after this written complaint was submitted did any meaningful investigation take place. Subsequent testing — prompted by Customer Care’s intervention — revealed that the root cause was a faulty EGR valve, which had been entirely overlooked during the initial assessment by Cape West Volkswagen. Without my escalation, it appears the vehicle would have been returned to me without the actual problem being addressed. My vehicle was eventually returned to me on 25 November 2025, more than three weeks after it was handed over. Even at conclusion, administrative inefficiencies persisted: I have yet to receive proper documentation confirming my payment, and the deposit I paid prior to the commencement of repairs did not reflect on the updated invoice I was issued. This level of administrative oversight is concerning and does not reflect the standards one expects of a premium automotive brand. Additionally, I must express my disappointment at the manner in which Cape West Volkswagen referred to the independent service provider who maintained my vehicle post-warranty. Their assumptions and insinuations regarding the competence of this business were unprofessional and disrespectful. Independent workshops — many of whom provide high-quality service at more affordable rates — play a crucial role in supporting Volkswagen drivers long after warranties expire. To treat them with disdain is counterproductive, especially in a context where Volkswagen dealerships clearly do not have the capacity to service all vehicles in a reasonable timeframe. I cannot help but wonder whether my experience would have been different had I continued servicing my vehicle through Volkswagen. Would the EGR fault have been identified earlier? These questions remain unanswered. I am sharing this experience not with malice, but with the hope that meaningful reflection and service improvements will follow. I am relieved that the mechanical issue appears to have been resolved, though I remain hesitant to travel long distances until I have regained confidence in the vehicle. I trust that time will tell. I do, however, wish to acknowledge and thank Carol from the Managing Director’s Office, who was an exemplary ambassador for your organisation. Her professionalism, empathy, and willingness to assist stood in stark contrast to my earlier experiences. She engaged without defensiveness and genuinely sought solutions. For that, I am sincerely grateful. Please receive this correspondence in the constructive spirit in which it is intended. My appeal is simple: listen, learn, and improve. The customer service I received in this instance fell far short of the standard associated with the Volkswagen brand. Thank you for your attention to this matter. This is my experience.
1 reviews | Active since Feb 2017
West Cape Volkswagen ABYSMAL, unapologetic & NOT ACCOUNTABLE at ALL
What a disaster. I would give minus 100 stars if I could. A 2023 Polo Vivo with 50 000km. A roadworthy certificate not worth the paper it’s printed on. Took delivery on 11 Dec 2025, on 13 Dec 2025 to date, even with the vehicle being in West Cape Volkswagen workshop from 30 Dec 2025 to 19 Jan 2026, doing diagnostics test after getting thr vehicle back there’s still issues with the vehicle that would NOT PASS roadworthy test right now. Between the general manager & the COO of CFAO mobility VW & Audi division, they can’t even take responsibility for selling a faulty vehicle or endanger the purchaser or any occupant of that vehicle. VW financial services financed a unroadworthy vehicle & it seems both VW financial services, Nigel Powis(GM) & Kevin Pillay(COO) just want the contract cancelled, not wanting to replace the vehicle with same or better vehicle or even a consideration to fix vehicle completely VIN AAVZZZ6RZPU011801. I’ve asked CFAO auto team to escalate it above Kevin Pillay, so we will see if there’s a response or any action. What an absolute abysmal experience with West Cape Volkswagen & still ongoing…
1 reviews | Active since Feb 2017
West Cape Volkswagen ABYSMAL, unapologetic & NOT ACCOUNTABLE at ALL
What a disaster. I would give minus 100 stars if I could. A 2023 Polo Vivo with 50 000km. A roadworthy certificate not worth the paper it’s printed on. Took delivery on 11 Dec 2025, on 13 Dec 2025 to date, even with the vehicle being in West Cape Volkswagen workshop from 30 Dec 2025 to 19 Jan 2026, doing diagnostics test after getting thr vehicle back there’s still issues with the vehicle that would NOT PASS roadworthy test right now. Between the general manager & the COO of CFAO mobility VW & Audi division, they can’t even take responsibility for selling a faulty vehicle or endanger the purchaser or any occupant of that vehicle. VW financial services financed a unroadworthy vehicle & it seems both VW financial services, Nigel Powis(GM) & Kevin Pillay(COO) just want the contract cancelled, not wanting to replace the vehicle with same or better vehicle or even a consideration to fix vehicle completely VIN AAVZZZ6RZPU011801. I’ve asked CFAO auto team to escalate it above Kevin Pillay, so we will see if there’s a response or any action. What an absolute abysmal experience with West Cape Volkswagen & still ongoing…