Zero service from Wesbank

Apart from taking instalments, what exactly does Wesbank do? Called in to the call center and held on for 30 minutes before speaking to someone who then referred me to another department. The department I was referred to also then said they are not the correct department to deal with. The correct department for my query is still being identified - days later!

Even when you email ***, you receive no response! Just based on the level of service and difficulty in getting any assistance - I will not be making use of Wesbank again

I simply would like to inquire on a transfer of a vehicle from one individual to another and require this addressed ASAP Wesbank.