Zero response on their fault.

Why do they always have excuses and all the time until infinity when they have to do something about a problem? The famous one starts with: "The system blah-blah …". If you send them e-mail, you could just as well send to Santa Clause, he might respond. Don't call them, they will make you deaf with their adverti*****t on how to avoid contact with them, well if that worked would you've called in the first place. They are also giving SARS a go on the time to pick up the phone, you have also all the time in the world to sit on the phone.

When you settle an account they will keep on trying to debit you! The fees due to that is your problem.

Also note that they switch off their computer after hours and over weekends, that or they manualy collect their debit orders with a ***eon. That's why they have the excuse of "The system". The magical system, which was in actual fact build by humans, is set up by humans and can be fixed also by humans.

Just don't be late, they will immediately hit you with interest!