Zero response from Wesbank manager

After a week i got some help from Wesbank to get a problem on my account resolved. I was told it takes 14 working days to get my name off the ITC records but Wesbank will help me get finance before the time is over due to the mistake that was made on their part.

After endless calls to the manager (Steven Williams) and asked for him to call me so e could get the problem solved, I still did not get a call or even an email from him any of his team to assist me.

I am the one who is affected due to their negligents and all they say is i have to wait 14 working days.

I am not a very happy client at this stage.