Zero customer service from Wesbank

I have been given the run around by Wesbank since 28 March when I requested that original m/vehicle documents be couriered to me. I submitted this request and all relevant documentation to *** on Monday, 28 March 2022. I follow up every day as to when the original registration papers will be delivered, and am given a different story every day depending on the consultant that I talk with. Some of the feedback includes being told that 1. my request is in the queue awaiting to be processed 2. they are sure the docs will arrive the next day 3. that an email was sent to me offering a transfer of ownership service at R350, which when I declined was told that 4 documents were going to be sent to me, confirming my physical address and contact numbers to today's feedback - no, they can't find the originals and now they are busy re-creating these docs which will take another 10 working days!!!!!! What must I tell the prospective buyer of the vehicle who says he can't believe anything I say as my story changes daily. Please Wesbank, all I am asking for is the original registration documents so that I can sell this vehicle!!!!!!!!!!