ZERO Customer Service!

I am trying to get a paid-up letter from WesBank but am being transferred in their call center from pillar to post. I eventually had to put the phone down because I was transferred to someone and had to listen to the consultant having a personal conversation with her friend (she didn't know that she had retrieved the call). WesBank is very quick to take your money but when you need something from them it is impossible to get someone to help.