Zero customer appreciation
Zero customer appreciation!!!! After 25 years banking with FNB and purchasing my cars through Wesbank they decline my finance application as they picked up a judgement on my TransUnion report. This judgement was rescinded by the court in 2018. The judgement was made against me in error for a lease of office space in George. I submitted the court documents and explained what transpired. Wesbank refuse to accept the rescinded judgement and has ignored the fact that I have never defaulted on any payment or at worst case paid one installment late! Wesbank clearly do not value long-standing customers and don’t deserve loyal customers!!
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Replies (2)WesBank's replyOfficial
12 Feb 2020, 07:54Dear Ruth Verwey,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply12 Feb 2020, 07:54
Official
Dear Ruth Verwey,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
12 Feb 2020, 07:56Dear Ruth Verwey,
Your reference number is CRSBA433. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Zabonize Hogins
***
Your reference number is CRSBA433. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Zabonize Hogins
***
Best regards,
WesBank's reply12 Feb 2020, 07:56
Official
Dear Ruth Verwey,
Your reference number is CRSBA433. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Zabonize Hogins
***
Your reference number is CRSBA433. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Zabonize Hogins
***
Best regards,
