SM
Suzan M
1 reviews | Active since Nov 2021
23 Sept 2025, 18:57
Zero assistant
I have decided to settle my vehicle loan with them. I made payment on the 25 august and i called the to inquiry about the change of ownnership . they send me a mail with all details required . same day i paid the amount they required to assist and send all the relevant documents to them as stated eta was 10-14 working days . today mark 21 working days. When i follow up im told they didn't receive my payment . so now i must wait another 21 days to get assistance no phone call no nothing but they have closed my account and my vehicle is still in their name.
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Replies (2)
WesBank's replyOfficial
25 Sept 2025, 07:19Dear Suzan M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply25 Sept 2025, 07:19
Official
Dear Suzan M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
25 Sept 2025, 07:26Dear Suzan M
Your reference number is CRSE9086. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Jardiem Gosai
***
Your reference number is CRSE9086. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Jardiem Gosai
***
Best regards,
WesBank's reply25 Sept 2025, 07:26
Official
Dear Suzan M
Your reference number is CRSE9086. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Jardiem Gosai
***
Your reference number is CRSE9086. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Jardiem Gosai
***
Best regards,