1 reviews | Active since Mar 2009
Yours staffs approach and how it impacts a family
Good day.<br> <br> On being contacted regarding the arrears on this vehicle I advise the consultant that my husband had been in hospital 5 months this years and I was working on catching up the arreas. This was the same for myother vehicle alswo financed by yourselves<br> I received a call the beginning of the month to set up a debit order to catch up the arrears on the other vehicle Why was I not contacted and offered the same opportunity for this vehicle? I did explain my situation again to the consultant.<br> My husband has been on medical disability for years. The other vehicles are with the children to enable them to study. Removing this vehicle deprives me of my ability to work and I have the ONLY income in the family.<br> Friday I get a call to pay R26 000 by today or have the car collected. Why can an arrangement be made for the other vehicle but not for this vehicle.<br> This is putting my family in a diabolical situation - how do I accommodate my husband if he needs to go to the hospital etc.<br> Please reconsider and assist with and arrangement as you did for the other vehicle<br> <br> Regards<br>
We thank you for your concerns however we wish to highlight the following.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence and to support our customers through periods of difficulty. This is however only possible when you are both willing and able to adhere to the terms of our Agreement.
Notwithstanding the same, It is never our intentions to worsen your plight and as such we have accepted an exceptional repayment arrangement.
We trust that this is in order and assure you of best intentions at all times.
Yours faithfully,
WesBank
We thank you for your concerns however we wish to highlight the following.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence and to support our customers through periods of difficulty. This is however only possible when you are both willing and able to adhere to the terms of our Agreement.
Notwithstanding the same, It is never our intentions to worsen your plight and as such we have accepted an exceptional repayment arrangement.
We trust that this is in order and assure you of best intentions at all times.
Yours faithfully,
WesBank