'Yours in Service'- yeah right!!!

It has taken me a month and still counting to be able to obtain my late Dad's duplicate registration certificate and transfer documents from Wesbank. I have sent regular emails to follow up on this as this remains the last outstanding item to finalise my Dad's estate (which is a very emotional and painful process in itself). I keep getting the generic reply to register online which I have tried but their system says that they cannot pick up his details so I am forced to send emails and not receive any replies. The one reply I did receive was to send them a special power of attorney signed by my mum (as the executor) in my favour to deal with them which was done and emailed to them and now all I do is send follow up after follow up emails to them.

This is ridiculous! Surely someone out there is receiving my frustrated emails but I guess that he/she just doesn't care to reply or assist.