Your service is pathetic

I am very disappointed with the kind of service we are getting from wesbank,my father passed away last year October and we still struggling to heal as a family because every week i still have to call wesbank and beg them to pay out since my dad had a life cover,the money is sitting there in their bank account,the deceased was a breadwinner and we are depending on this money to try and atleast cover where we can but wesbank is not helping,everytime I call I'm told a different story and i am tired of speaking to Felicia Zondi cause she is just useless,I told her I was going to call again this friday if the money has still not been transferred to us and i have decided not to call but to escalate this matter further cause i am done wasting my airtime on these people.i have given them enough time,does their authorisation take more than 3months? I am done with these people they have taken us for fools for a long time. I don't want Felicia Zondi to call me cause she will come up with another story!