LS
Lynne S

1 reviews | Active since Mar 2020

22 Oct 2018, 10:55

Your Self Help website is ******* and Self Help SMS service does not work

Wesbank your self service website is ******* and has been for the past three years that I have had to struggle with it. Why don't you test it properly? I try to get a settlement quote using Firebox browser, it keeps logging me out despite me clicking on the optin straight away. I am a software analyst so I do know what I am talking about. With Internet explorer it keeps kicking me out as well. Please will you get your developers to once and for all fix your ****ty website and can someone please send me a settlement quotation for my Nissan Micra?

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Replies (1)
WesBank
WesBank's reply22 Oct 2018, 11:35
Official

Dear Isk10

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7FB3F

Regards,

Rodney Nadar

WesBank Service Resolution