Your call centre agents need training

We are (still) unable to log into our Wesbank online company self-service profile. Trying to resolve this our experience has been as follows:

1. Sent an email; got a reply (no reference number) suggesting I use the self-help service (!!!) but no resolution so far 2. Called the ***number and spoke to someone who kindly reset the profile. We were sent a one time PIN and instructed to use the username provided and the sms'd PIN. We tried this but the PIN didn't work and the profile was locked out again after 3 tries 3. We called in again and the consultant said we had to speak to Liquid Finance, gave us an invalid number, and dropped the call during "transfer" 4. We called in a 3rd time and the consultant said he didn't have the ability to help us and would log an incident. During the call his headset plugged out (it was obvious) and he couldn't hear us and then he terminated the call 5. We called in a 4th time, and the consultant said we had to call FNB for assistance and gave us the number. I CONFIRMED it was for the Wesbank website but she insisted I call the number provided. FNB customer services - of course - was unable to assist 6. I called a 5th time and the consultant asked me to hold while she found someone who had access to reset a profile for the website...after holding for 5 minutes and providing various details (I assume she was running around the call centre or collaborating with another consultant) they advised that the profile was still linked to Toyota Financial Services. I was provided an OTP and logged in on the TFS website, only to get the message "No Active Accounts Found"! I was then instructed to email ***h I now have done.

This was - without a doubt- the most PAINFUL experience I have had in a long time!! Is there ANYONE who is able to assist me to resolve this issue??