You WONT help me it appears....

This has been the worst experience i have had with a financial institution.

I am a RMB Private bank client, i have been with FNB/RMB for more than 10 years.

I decided to purchase a car privately and needed finance for it. The Value of the purchase is only R115000.00. Each and everyday I get "pre approval" messages from the bank for finance, home loans, personal loans, revolving credit and more and these "unsecured debts" being offered exceed the R200000 figure.

This week to get the approval for this simple purchase, i have had to chase people up, been let down with broken promises and commitments not met, i have been left frustrated and annoyed each day and once again i sit her on a Friday excited to collect my car and Wesbank/FNB/RMB has dropped the ball again.

Stop calling youselves a private bank until you start treating your customers as such, stop asking the public "How can we help you?" if you are incapable of helping them.