1 reviews | Active since Oct 2017
You treat customes like ****! Your Company values... What a joke!!!
I quote Wesbanks Values: "Our Shared Values The growth and success of WesBank have been driven by our core values: My word is my bond,My work is my signature We strengthens me, I get better and better These values are at the heart of our business and in everything we do, fuelling our commitment to successful relationships with our partners, clients and suppliers." What a bunch of ***** you are!!! More than 22 yrs I have been a paying customer of this bank. What do I get for this. Rude obnoxious wesbank staff threatning me that they have the power and will do as the please. I bought a VW CC in 2009 for+_ R470 000 and have paid off over R400 000 on this car. My fiance died in an vehicle accident on our farm and I had to apply for Debt Rescue to keep on paying responsible. The court order was issued and since 2013 I paid the agreed amount every month as shown on the order. Wesbank since the beginning has shown NO regard for my legal rights. They have discarded every process that the national crecit act provide to protect a consumer. The have told me to my face they will NOT deal via the debt rescue process and therefore disregarded my rights under the consumer act. Without any notice they requested a court to justify collecting my vehicle stating I am 6 months behind. This is not true - I paid every month even after the vehicle was taken away from me. I was not contacted or served any paperwork as they regard themselves abive the law. In 2013 Wesbank threatened me and said if I do not pay the full amount they will take my car when I asked if they can refinance the CC and help me through this difficult time. They rudely refused and threatened me. I had no choice but to go to a Debt Counsellor to protect myself from being bul**** any further. Wesbank you have cost me my work which I am about to loose because I do not have a vehicle nor can I apply for a loan even with a car allowance in place. I am an single parent and had to move my son from his friens and life with me in the Northern Cape to go live with his grand parents in Cape Town as I try to keep my commitment to paying this vehicle. I begged you in 2013 to let me be and pay the car as I have too much to loose financially as VW has messed the resale values of the CC so badly. I could not trade it. I will still owe over 150 000 on the car after sold. With your instruction a Sheriff came to my work threatened me infront of my colleges and took my car and left me in the middle of the Northern Cape in an industrial area at night. I have no family here. I did not know how I was going to go home that night. I had a nervous breakdown and had to be medically treated because of your people and how I was treated. The value refinanced in 2013 was +_R150 000 of which paid in more than a R130 000 since 2013 as per court order. I had no chance to try and understand why the car was taken. Was told that the PDA that pays over the monies to Wesbank was slack and they are nor going to tolerate that and therefore auctioned my car to get rid of them. Not once was I considered and what this bickeri g between companies would do to my liife!!! My lawyes requests was point blank ignored so they can auction the CC for and rediculous amount. The debt collector, which works on contract that for Wesbank told me and I quote: "My girl you are one of hundreds thats being treated like this. Wesbank does not want to deal with customers on a councelling process and will do whatever they can to legally manipulize processes to auction your vehicle. After the CC was taken the bill was pushed with more costs of up to R190 000. I am now threatened and told you will take my furniture and whatever I have left if I do not pay another R88000.00 immediately. YOU HAVE COST ME MY LIFE :.. ..( !!!!!! I have nothing left to give you, you ****holes!!! Its must feel wonderfull to mess up peoples lives like this. Massive power trip. I will not stop here. Every media avenue I have I will tell everybody I know what sort of Company you are and what you have done to my life including the Ombudsman and National Credit Act regulators. YOU REGARDED ME AN CLIENT OF OVER 20 YRS AS NOTHING. YOU TOOK MY LIFE LINE MY CAR WHICH I HAVE NEVER STOPPED PAYING IN THE LAST 10 YRS!! AND TOLD ME TO **** OFF WITHOUT ANY REGARD OF MY LIFE AND THE FACT THAT I WAS PAYING THE CAR EVERY MONTH AS PER COURT ORDER. YOU WILL PAY FOR THIS!!! WESBANKS SERVICE AND MORALS STINKS!!! YOU DO NOT DESERVE TO BE CALLED AN SERVICE PROVIDER.
Attached a photo of myself, the customer, who you see as merely a number and who's legal rights and life means NOTHING to you!!!!
