You can't complain about the service, because there is none!

I'm not sure if the Wesbank team are not communicating with each other or blatantly just don't care. I have been dealing with a lady at Wesbank since July 2021 and informed her that I needed the settlement amount in order for me to settle my balance on my car financing, as I had trouble logging in online. She informed me I had to contact the Wesbank service team. I did so on the same day, 27th of July 2021, after which I have still not received a response from anyone at Wesbank. I called the "customer service" number twice, first time holding for 25 minutes, the second time for 15 minutes, without anyone taking my calls to try and figure out what my settlement amount would be if I settled it straight away. No one from Wesbank has contacted me at all, except for the team that now want to offer me another loan to refinance my balloon payment and then to top it off they send me an email stating that I have not taken action on sorting out my balloon payment. I contacted the dealership who sold me the car to see if they can assist me in sorting out my settlement. They then told me that they would have to contact the service department at Wesbank. I still haven't received a response from them either and I assume they are also still waiting for a response from Wesbank. In the end I managed to log into the online portal and retrieve my settlement letter myself. I understand that due to the impact of Covid19 many companies have had to minimize their employees on site, and therefore there might be a delay in taking phone calls, but there is absolutely no reason for a client to have to contact your company over and over again just to receive one simple document, and after 10 days to still not have received any form of response from your "service" team. The requested document could have been sent via email from a team working remotely from anywhere. The lady I have been dealing with Fathima, tried to assist me to get the information from the service team, and also sent a request for the service team to get back to me, but they haven't bothered responding to her request either. Shocker! Needless to say, I will not be a returning client in the future, and would highly recommend Wesbank sort out their client service. If you're looking for a loan... ask Elon Musk, he'll probably respond to you before Wesbank service team does.