MM
Marco M
1 reviews | Active since Mar 2012
10 Sept 2021, 07:02
Yet another frustrating ordeal with Wesbank - payments not allocated
Yet another frustrating ordeal with Wesbank.
It seems never ending with these people. Both debit orders go off for my vehicle payment and both of them are not allocated to my account. Now I get charged arrears interest, plus the fact this shows up on my credit record. How can money just go missing!
I just can not believe that a finance institution can be so ***********.
Please Wesbank fix your issues because this is unacceptable!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
10 Sept 2021, 14:53Dear Mr. Marques,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Sept 2021, 14:53
Official
Dear Mr. Marques,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MM
Marco M's updateReviewer Update
10 Sept 2021, 16:59The assistance needed is for you to resolve this issue! I have now had response saying this is a Nedbank problem, which is not possible. Nedbank does not have an any control over a third party debit order. YOU HAVE MY FUNDS!
MM
Marco M's update10 Sept 2021, 16:59
Reviewer Update
The assistance needed is for you to resolve this issue! I have now had response saying this is a Nedbank problem, which is not possible. Nedbank does not have an any control over a third party debit order. YOU HAVE MY FUNDS!