Xenophobic Bank

Pursuant to complaining last week and getting an approval, I got one and was excited for a day only to go through the following post approval.

- Contract not signed yet after 3 days of waiting. I have been asked to submit all sorts of documents which according to me should have been requested prior to approval

- Massive confusion about what happening with different Wesbank agents giving me different sets of information.

- A sense of something wrong yet no clear direction of what the issue is so that it can be rectified.

- Just plain bad service that even when my banker and her manager have gotten involved, there still no joy

- Inefficient and plainly annoying customer care team on social media who are only empowered to give standard answers.

- Useless organization all around.

I am really tired of this nonsense and now that I have gotten to understand how the processes work in the back ground for foreign nationals, I have to say that Wesbank is xenophobic.

This has nothing to do with the actual agents who have been trying to figure out what the actual issue is, the system is designed to be xenophobic.