sK
scott K
1 reviews | Active since Mar 2023
17 Mar 2023, 12:14
Wshop a waste of time
Wesbank has a very nice online system to finance accessories with Wshop. Only problem is once you purchase the voucher there is no way to find out where to make us of it for teh accessories. i purchased a voucher to have a tow bar installed on my vehicle, but after an hour on teh phone with Wesbank still don't have any idea who can help. If there is no suppler than dont waste peoples time and update your site correctly.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
17 Mar 2023, 12:24Dear Scott King,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Mar 2023, 12:24
Official
Dear Scott King,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
sK
scott K's updateReviewer Update
28 Mar 2023, 13:10I was contacted very quickly, however your instructions of how to use the voucher (At any OEM Suzuki Dealership, and they will know how to use it for payment) are incorrect as Suzuki Thorp in Cape town are unable to use it for payment. Shocking service from Wesbank
sK
scott K's update28 Mar 2023, 13:10
Reviewer Update
I was contacted very quickly, however your instructions of how to use the voucher (At any OEM Suzuki Dealership, and they will know how to use it for payment) are incorrect as Suzuki Thorp in Cape town are unable to use it for payment. Shocking service from Wesbank