wrongfully receipted and account not closed

I had a vehicle accident on the 26th/12/2015,my vehicle was written off and my insurance Kingprice paid my financier Wesbank R 109,100.00 on the 15th/02/2016.I was informed by Wesbank when I called them that my account was still not paid up.I was owing Wesbank R 12,913.64 ON THE 19th/02/2016,I was also informed that my account would be frozen until the shorfall claim was finalized.On the 29th/03/ 2016 Hollard paid Wesbank a sum of R 20,309.97for the shortfall.I believe that if the account was frozen I should have been refunded with R 7,396.33 but I was refunded with R4,638.53 on the 07th/04/2016.<br> I have also been applying for financing on another vehicle with Wesbank but my account does not get closed in order for me to be eligeble for that vehicle loan.I have spoken to many Wesbank employees over the phone on this matter but all of them keep promissing me that the account is closed but when I open up my account,it is still not closed and has an outstanding amount of R66,000.00.<br> I am struggling and worried that the vehicle which I have eyed will be sold.I need assistance as Gary is not willing to,Wesbank or Gary has never phoned through this entire process,I alone make the calls.