YM
Yanga M
1 reviews | Active since Aug 2015
03 Aug 2015, 23:16
Wrongfully listed by westbank
Today I have recently discovered that I was wrongfully listed by wesbank on credit bureau for a car that I settled in 2013 when I bought a new car. This follows after I requested a credit report from the bureau which stated clearly that I have a default with Wesbank and that I was in 9 months areas owing about R 16 000.00 and this meant that wesbank never closed the account of which today has really putt me in a very difficult credit situation where I can't even buy myself a house because of such.<br> Customer Name : MR Y MDAYI<br> Account Number : JNF***<br> Goods Description : VOLKSWAGEN POLO 1.4 TRENDLINE<br> Vin/Chassis Number : AAVZZZ9NZ7U031033<br> Engine Number : BLM035688
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WesBank's replyOfficial
14 Aug 2015, 15:56Hello YMdayi,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. A request to amend your credit status was duly submitted and further feedback will be communicated as soon as all the respective reference numbers are received from the relevant credit bureaus.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. A request to amend your credit status was duly submitted and further feedback will be communicated as soon as all the respective reference numbers are received from the relevant credit bureaus.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply14 Aug 2015, 15:56
Official
Hello YMdayi,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. A request to amend your credit status was duly submitted and further feedback will be communicated as soon as all the respective reference numbers are received from the relevant credit bureaus.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. A request to amend your credit status was duly submitted and further feedback will be communicated as soon as all the respective reference numbers are received from the relevant credit bureaus.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank