HB
Hennie B
1 reviews | Active since Jul 2011
03 Nov 2021, 11:26
Wrongfully deducted
On 13 October I requested a settlement amount on my vehicle as it was written off. This amount was valid up to and until 29 October. My insurance company settled the outstanding amount last week and the payment cleared on Thursday, yet this morning I was again deducted a vehicle installment that is not in my or Wesbanks name anymore. I have on numerous occasions emailed Jabulani Tshabala as he is the person I was told by Wesbank to contact him, yet he never responds to my communications. The payment reference from the insurance company is HOLLARDINSCLMS***.
Please refund me the vehicle installment that should not have been deducted from my account.
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Replies (2)
WesBank's replyOfficial
03 Nov 2021, 12:21 Dear Hennie B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
Best regards,
WesBank's reply03 Nov 2021, 12:21
Official
Dear Hennie B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
Best regards,
WesBank's replyOfficial
03 Nov 2021, 12:24 Dear Hennie B,
Your reference number is CRSCD8D8. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Neo Sithole ***
Your reference number is CRSCD8D8. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Neo Sithole ***
Best regards,
WesBank's reply03 Nov 2021, 12:24
Official
Dear Hennie B,
Your reference number is CRSCD8D8. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Neo Sithole ***
Your reference number is CRSCD8D8. Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards, Neo Sithole ***
Best regards,