Wrongful information from Wesbank Consultants

I previously had an account with WesBank which I've settled earlier, on 12 Dec. I went to one of their branches to get them to close the account account as I had to proof of payment which apparenting didn't reflect in their account.

To my surprise they've deducted another installment on the 24th. I then went to their branch in Cape Town to enquire about this on Thursday 27th and was advised that a request was forwarded to their finance department and the money would be paid back to me by latest @ 15:00 the following Monday. I called them again on Wednesday 3 and was told that the matter has been fast-tracked and would reflect in my account before 3. I then called them again on Friday @ 15:25 only to be advised that it will take another 48hours to reflect in my account which I do not believe especially due to the fact that I bank with FNB.

They are quick to take my money and now have to struggle to get my money back.