AR
Alexis R
1 reviews | Active since Dec 2012
05 Sept 2015, 19:04
Wrong Customer Harrassed For Payment!
I got a call from Wesbank, & after confirming my DOB, address, initials & Surname, I advised the caller there's 3 people in my family with the same address, initials & Surname she needs to specify. Then I was asked why I did not make payment on my M3 by the agreed date. I told her she's speaking to the wrong person as that car is my Twin brother's, she responded Sarcastically with \Twin Brother
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WesBank's replyOfficial
07 Sept 2015, 14:32Hello Renaldo112,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We do however wish to highlight that we do not have a record of an outgoing call being made on the account in question in lieu of an outstanding payments because the same has not been in default. We therefore humbly apologise if any reason has caused you to question the Bank's integrity.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We do however wish to highlight that we do not have a record of an outgoing call being made on the account in question in lieu of an outstanding payments because the same has not been in default. We therefore humbly apologise if any reason has caused you to question the Bank's integrity.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply07 Sept 2015, 14:32
Official
Hello Renaldo112,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We do however wish to highlight that we do not have a record of an outgoing call being made on the account in question in lieu of an outstanding payments because the same has not been in default. We therefore humbly apologise if any reason has caused you to question the Bank's integrity.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. We do however wish to highlight that we do not have a record of an outgoing call being made on the account in question in lieu of an outstanding payments because the same has not been in default. We therefore humbly apologise if any reason has caused you to question the Bank's integrity.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank