PN
Phindile N

1 reviews | Active since Jan 2012

01 Feb 2016, 09:57

Wrong bank account debited

I got finance from Wesbank in December 2015 and the debit order was supposed to go out on Saturday. I just received an sms that the debit order was returned. I have two bank accounts, Standard Bank and FNB. I always use Standard Bank for debit orders because that is were my salary goes, even with my previous car Wesbank debited Standard Bank so I don't know why now they are debiting FNB. I called and requested my icontract and in the contract it says Standard Bank. I was charged R100 by FNB for a returned debit order, I need that money back from Wesbank because I never said you must debit FNB.

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Replies (1)
WesBank
WesBank's reply02 Feb 2016, 16:19
Official
Hello Phindylicious,

Thank you for raising your concerns. We have been trying to reach you telephonically and via e-mail to discuss the matter, however to no avail. Please respond to our voice messages or our e-mail so we can be able to assist you further.

Kind regards
WesBank