WorstBank aka Wesbank

Email dated 3 April 2020 from *** refers. Herewith my response below:

I still await feedback on the below. In spite of constant follow ups and calls to your call centre - no feedback has been received. Your response citing that one of my deals (**********3) is in arrears is opportunistic. Please respond on the below deals:

1) **********3 2) **********0

Your half-baked response and lack of response on the other deals proves just how out of touch you are with the markets you serve. Refer below for a detailed breakdown of the issues facing the Taxi Industry amid the COVID-19 crisis:

1) There are only 10% of the taxis operating currently - kindly verify this with SANTACO Head Office. This means at MOST my taxi is only operating 10% of the time. Since the lockdown started only one taxi has on the road twice and even then it operated at a loss. The taxi only generated enough money for half a tank of fuel and did not cover the driver's wages for the day.

Let me make it easier for you to understand: If a supermarket owner was told to operate 10% of the time they normally operate and only serve a fraction of their market, this would result in huge losses. You don't need a PhD to figure this out.

2) Long distance routes have been shutdown (please listen to Minister Mbalula's address again). Taxis are only able to transport essential service workers to the nearest town - this is called the "local route". In the taxi industry long distance routes are the most lucrative and are regarded as cash ***s of the business. You're free to verify this with any Taxi Association as you see fit.

The local route for Mzamba Taxi Association consists of two supermarkets Boxer, Spar and one garage. Google Port Edward town to verify this. All other businesses are on lockdown as they are not regarded as essential services. Also bear in mind that not all employees at the above supermarkets stay in the village the taxis operate from.

3) Taxis are only operating from 5-9 am and again from 5-8 pm. This again results in further losses as anyone wishing to go to town during the day cannot be transported as this would contravene the COVID-19 regulations.

Given the unprecedented circumstances under which I submit my request for suspension of monthly payments I see no reason for TFS to decline my request except for greed, exploitation of your consumers and a "profits-before-people" attitude.

I expect your speedy feedback.