Worstbank

I app**** for vehicle finance on the FNB bank app on 30 September, got a reference number but no one got back to me. I called them back 2 days later and they said I should wait for a consultant to call me back. Still no one called back. I called again only to be told tp submit documents, which could have been stated on the app or email with reference number. All documents were submitted and again no one got back to me after. Its now 6 days later and i had to call them again to follow up and yet they told me another story. Worstbank is disappointing and does not want customers . Might consider moving my whole banking profile to another bank because even existing customers are no prioritized! Also their call center is useless to say the least