WorstBank

There was a vehicle that I was interested in, private sale. Since I am a FNB PC client with all my banking with FNB thought I would add Wesbank finance for the vehicle, Wednesday 03/04/2019 I followed the lengthy application process and when I eventually received feedback on Friday 05/04/2019 that my application was unsuccessful, I then asked the consultant to call me which she did to explain the outcome, I refused to accept the outcome but was turned down. Monday 08/04/2019 desperatly needingbthe funds I app**** and signed a quote for a loan of which I have repeatadly told the consultant at Westbank that I did not want to take a personal loan and had no choice but to do so as Wesbank declined. Tuesday 09/04/2019 I receive an email that my Wesbank finance application was approved and sent with the quote etc. I want to know how the hell does something like this happen??? Loyalty goes both ways and each time I am made to feel worthless by my bank I say that Im going to leave but like a fool I stay. If I would be offered similar or better service for the same or lower fees, Loyalty means nothing to the First Rand Group so why stay? I want that consultant's manager to walk her to my Private banker and explain to her why Im closing FNB accounts. Appalling service from Wesbank.

I would like to take this matter further, Have emails with the decline and approved, with trails of comms and also requested for recorded phone calls to be made available. I will not be made a fool and be ok with having made a last resort decision because of Wesbank.