Worst service when it's paid up

Car had been settled on the 19th of March and now 23 of March no phone calls or emails as they had updated my personal details on the 18th of March to inform us the account is closed but!!!!! When we app**** for a car loan they did everything for us with money signs in their eyes, and now for a closure letter , we have to spend 37min on the phone to get to relevant people and go through rude call centres to end up sending a request from my side to plead for a account closure letter . Very sad but I'm sure reputation of this company will catch up with them one day but don't get me wrong I bank with fnb and love that bank but knowing Westbank is the mouldy side of that piece of the bread its a shame .