Worst service from Wesbank

I have originally requested the NaTIS document for my paid up vehicle in mid March of this year. I was told by the consultant that Wesbank did not have proxies at the traffic department and that change of ownership can be done on my behalf for a fee of R350 and that the document will be couriered to me. I paid the fee, sent proof of payment and all other required documents in March. It is now the end of July and I still do not have the document. I have called about 5 times and every time I speak to a consultant the request was never loaded. I finally received an email stating that I will receive documents so that I can do change of ownership at the traffic department. So why did I pay the fee for this to be done??? I called Wesbank AGAIN this morning and the consultant has assured me that my request has been escalated and that the correct request will be loaded. I understand that the lockdown had delayed things but it is now a few months later and my request has still not been dealt with properly after being told my consultants that my request is being prioritised. THIS IS THE WORST SERVICE EVER!!