WORST SERVICE EXPERIENCE

I've been going back and forth with the bank mentioned above regarding returning my debited amount after settling my account with them. They claim to have not received an email from me and I have countless responses from them about a request for NATIS documents that I didn't request.

I have provided them with proof of payment and explained my issue and it seems to fall on deaf ears. The worst part is that I was told it has been sent to the relevant department.

Till today still, nothing, and I have to follow up.

I am so frustrated and have been receiving the worst service from them.