Worst service ever received

- Online app does not work properly - my net income filtered through incorrectly resulting in an incorrect decline.<br> - Slow and unresponsive service, had to call back and email countless times to fix the incorrect income capture<br> - Always faced with unfriendly, rude and surly attitude over the phone<br> - A MONTH later when finally called back (after I had given up) they say they can only give me a much higher rate than my current finance and no effort whatsoever made to acquire a new customer and new business (Is management happy with this way of doing business?)