JE
Johan E
1 reviews | Active since Aug 2012
23 Mar 2022, 09:19
WORST SERVICE EVER!!!
Unfortunately no option to select zero stars. For 3 weeks I've been trying to close my account. Holding on for hours. Two complaints were submitted on their website and still no joy. I've spoken to no less 12 (I've noted it) agents. Initially, it was 3-4 business days, then 5-7 business days. It's more than a month now!!!!
Helpful (0)
Replies (4)0
Replies (4)
WesBank's replyOfficial
23 Mar 2022, 12:35 Dear Johan, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply23 Mar 2022, 12:35
Official
Dear Johan, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
JE
Johan E's updateReviewer Update
25 Mar 2022, 09:57Hi Patience,
You called me once with a lot of promises. After 2 days I have not received any feedback.
I called your so called direct line about 20 times, you never answer.
You called me once with a lot of promises. After 2 days I have not received any feedback.
I called your so called direct line about 20 times, you never answer.
JE
Johan E's update25 Mar 2022, 09:57
Reviewer Update
Hi Patience,
You called me once with a lot of promises. After 2 days I have not received any feedback.
I called your so called direct line about 20 times, you never answer.
You called me once with a lot of promises. After 2 days I have not received any feedback.
I called your so called direct line about 20 times, you never answer.
WesBank's replyOfficial
25 Mar 2022, 11:33.
WesBank's reply25 Mar 2022, 11:33
Official
.
JE
Johan E's updateReviewer Update
25 Mar 2022, 12:15?
JE
Johan E's update25 Mar 2022, 12:15
Reviewer Update
?