1 reviews | Active since Nov 2018
Worst service ever!!!
I have been struggling and trying for wesbank to update my banking details and activate a debit order on my account since the 17th of November 2022, I have sent multiple emails, and phone calls but every time there is a different excuse why it cant or has not been done.
This is the worst client service I have ever received from Wesbank.
I have tried all the ways possible just to update my banking details and to activate a debit order. I can not even do it on the wesbank website!!!!
I have received a letter from Wesbank that they activated my debit order but to my surprise it was STILL WITH THE OLD BANKING DETAILS. So technically nothing was done!!!!! Pathetic!!!
If there is any staff member capable to send an email to me and explain why this is happening I would appreciate it because the call centre staff is incapable of doing anything that the client asks!!!!
AA Olivier (Email :***)
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution