Worst service ever

The worst service ever ....

I settled my account balance with Wesbank, so I didn't owe them anything.

Yet they debited the normal amount , I called countless times ,P.S there is nothing more difficult than to get a hold of customer service , I finally spoke to someone that logged a refund of the money that they took , that was on Tuesday, it is Friday and nothing yet , I sent so many emails called so many times and there is just no answer.

This is by far and away the most frustrating experience I have ever had. Is there anyone that can just simply answer a phone or email and just tell me where is my money that they took.

If it was possible to give a zero star rating I would have given it .