Worst service ever
<p>I got a 3 months settlement quote from Westbank and I settled according to the quote and all af a sudden I was told that there's a person dealing with my account and all of a sudden the online settlement they don't know if and only policy service knows about it and I must pay another 4000 to settle. This is so unprofessional coming from a bank especially the fact that I send them the settlement quote I have. The person dealing with the account his number doesn't even work I called about 5 times. Very bad service indeed my I'd number is ***</p>
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WesBank's replyOfficial
17 May 2016, 06:59Good day
Thank you sharing your concerns affording us the opportunity to clarify the matter at hand. WesBank quoted you a settlement however the payment you made was not the quoted amount. We have been trying to reach you to discuss further, however to no avail.
We will attempt to contact you again shortly. Kind regards WesBank
WesBank's reply17 May 2016, 06:59
Official
Good day
Thank you sharing your concerns affording us the opportunity to clarify the matter at hand. WesBank quoted you a settlement however the payment you made was not the quoted amount. We have been trying to reach you to discuss further, however to no avail.
We will attempt to contact you again shortly. Kind regards WesBank