1 reviews | Active since Apr 2016

04 Sept 2018, 10:28

WORST SERVICE EVER

Worst service ever from B DOUMAN Throwing the phone down in my ear telling me she can't wait anymore as the mails is not coming through only to notice she took down my email wrong three times and only send me half of what i needed! Three calls to Wesbank and still i dont have all i need

0
Replies (2)
WesBank
WesBank's reply04 Sept 2018, 12:08
Official

Dear Ciddy,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS77424.

Regards,

Patience Ramanugu

WesBank Service Resolution

WesBank
WesBank's reply04 Sept 2018, 12:12
Official

Dear Ciddy,

I thank you for bringing your dissatisfaction regarding the poor service to our attention, thus allowing us the opportunity to investigate and provide you with feedback.

As a service driven organization, WesBank goes to great lengths to provide service excellence to all our valued customers. I have attempted to contact you telephonically to no avail , however left a detailed voice mail.

Regards,

Patience Ramanugu

WesBank Service Resolution